Refund Policy
Effective July 26, 2026
PRO and ELITE are currently marked Coming soon: checkout is disabled and RPE Pulse is not accepting payments.
Purchases processed by Paddle
When subscriptions are enabled, Paddle will act as Merchant of Record. Charges, receipts, renewal cancellation, and refunds will be processed through Paddle.
When a refund may be available
Unless applicable law provides a mandatory right, transactions are non-refundable. Paddle may review discretionary requests submitted within 14 days of the transaction; submitting within that period does not guarantee approval. Duplicate or unauthorized charges and material defects are also handled under applicable law and Paddle’s policy.
How to request a refund
Use the “View receipt” or “Manage subscription” link in the confirmation email, or visit Paddle buyer support. Include the email used for purchase and the transaction identifier.
Request help or a refund from Paddle →Cancellation
Cancellation prevents future renewals and normally preserves access until the end of the paid period. Cancellation alone does not create a retroactive refund.
Product support
If the issue is technical or you cannot access purchased features, contact us first so we can investigate. This policy does not limit mandatory consumer rights.